Copy of Business: Plant Care & Maintenance

Cancellation Policy

1. Booking Policy Advance Booking: All services must be booked at least 48 hours in advance. Online Booking System: Customers can book services through our online portal, via phone, or in person. Confirmation: A booking confirmation will be sent via email or text message within 3 hours of booking. 2. Cancellation Policy Notice Period: Customers must provide at least 6 hours' notice to cancel or reschedule an appointment without penalty. Late Cancellations: Cancellations made within 6 hours of the appointment may incur a cancellation fee $25. No-Show Policy: Customers who do not show up for their appointment without prior notice will be charged $30 penalty fee. 3. Payment Policy Deposit Requirement: Note deposit requirements in service information. Payment Methods: We accept cash, PayPal, and online payments. Full Payment: Full payment is due at the time of service. 4. Service Guarantee Satisfaction Guarantee: If you are not satisfied with our service, please inform us immediately. We will do our best to address your concerns. Refund Policy: Refunds are considered on a case-by-case basis, primarily in cases of service failure or unsatisfactory results. 5. Customer Responsibilities Arrival Time: Customers should adhere to any pre service requirements such as video calls, photos or other requested information. Preparation: Ensure that the area where the service will be performed is accessible and ready. Health and Safety: Inform us of any allergies or sensitivities to plants or soil beforehand. 6. Service-Specific Policies Consultations: Free initial consultations are available for new customers. Subsequent consultations may incur a fee. Workshops and Classes: Advance booking is required. Cancellations less than 48 hours before the class/workshop will not be refunded. Plant Care Services: Customers must provide details about the plants to be serviced, including type, size, and specific care instructions. 7. Contact Information Customer Support: For any queries or assistance, customers can contact our support team at [phone number] or hello@greenhouseplantscafe.com. 8. Privacy Policy Data Protection: Customer information will be handled with the utmost confidentiality and will not be shared with third parties without consent. Use of Data: Information collected during booking will be used solely for providing and improving our services.

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